Return & Refund Policy.
Last updated: August 22, 2026
At Qubegrid, we want you to have a clear understanding of our subscription and refund terms. This Return & Refund Policy explains when you may cancel a Qubegrid subscription and when a refund may be available.
01 Subscription Cancellation
Subscription payments are generally non-refundable once a billing period has started, except where a refund is required by applicable law or is approved by Qubegrid under this Policy.
If you believe you were charged incorrectly, contact our support team so we can review the charge.
02 Refunds
You are responsible for providing accurate information when creating your Qubegrid account and keeping that information up to date. You are also responsible for maintaining the security of your login credentials and for all activity carried out through your account.
If you believe your account has been accessed without your authorization, please contact us as soon as possible.
03 Duplicate or Incorrect Charges
If you are charged more than once for the same subscription period or are charged an incorrect amount due to a billing error, contact us as soon as possible.
After reviewing the transaction, Qubegrid may issue a refund for confirmed billing errors.
04 Failed or Interrupted Service
Temporary service interruptions do not automatically qualify for a refund.
If a significant technical issue prevents you from using a paid Qubegrid service, contact our support team with details of the issue. We may review the situation and provide an appropriate resolution where applicable.
05 Third-Party Services
Qubegrid may integrate with third-party services such as payment gateways, SMS providers, delivery services, domains, and other external platforms.
Fees paid directly to third-party providers are subject to their respective refund and cancellation policies. Qubegrid cannot issue refunds for charges that were made directly by another provider.
06 Payment Gateway Transactions
Payments made by your customers through your Qubegrid store are separate from your Qubegrid subscription.
Refunds for customer orders are the responsibility of the merchant operating the store and must be handled according to the merchant's own return and refund policy and applicable laws.
Qubegrid does not automatically refund customers for purchases made from stores using our platform.
07 How to Request a Refund
If you believe you are eligible for a refund, contact us with:
- Your Qubegrid account email
- The relevant transaction or invoice
- The reason for your request
Our team will review the request and respond with the outcome.
Contact support →08 Refund Processing
If a refund is approved, it will generally be returned through the original payment method where possible.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
09 Changes to This Policy
We may update this Return & Refund Policy when our services, pricing, or applicable requirements change.
The latest version will always be published on this page with an updated Last updated date.
10 Contact
If you have questions about cancellations or refunds, contact us.
Qubegrid
Email: info@qubegrid.com
Website: qubegrid.com
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